Privacy Policy

Socioo.ai – part of DigiSphere Solutions Pvt. Ltd.
Last updated: 3rd January, 2026

This Privacy Policy (“Policy”) explains how Socioo.ai (the “Platform”), operated by DigiSphere Solutions Pvt. Ltd. (“DigiSphere”, “we”, “us”, “our”), collects, uses, stores, and protects information about you when you use our website and services.

By accessing or using Socioo.ai, you agree to the practices described in this Policy. If you do not agree, please do not use the Platform.

This Policy should be read together with our Terms & Conditions and our Refund & Cancellation Policy.

 

1. Who We Are

Socioo.ai is an AI-powered social media content creation and scheduling platform owned and operated by: DigiSphere Solutions Pvt. Ltd.

References in this Policy to “Socioo.ai”, “we”, “us”, or “our” mean DigiSphere Solutions Pvt. Ltd. and its Platform, Socioo.ai.

If you have questions about this Policy, you can contact us at:

Email: [email protected]

 

2. Scope of This Policy

This Policy applies to:

  • Visitors to our website,
  • Users who create an account on Socioo.ai,
  • Customers who purchase subscriptions to our services.

It covers information we collect:

  • Directly from you (e.g., when you create an account, contact support, or enter content),
  • Automatically when you use the Platform, and
  • From certain third parties (e.g., payment processors, social media platforms you connect).

This Policy does not apply to any third-party websites, apps, or services, even if you access them via our Platform (for example, Razorpay, social media platforms, or other external tools). Those services have their own privacy policies.

 

3. Information We Collect

The information we collect depends on how you use Socioo.ai.

3.1 Information you provide to us directly

We may collect, store, and process the following information you provide:

    • Account information
      • Name
      • Email address
      • Password (stored in secure, hashed form)
      • Business/brand name (if applicable)

       

    • Billing & subscription information
      • Plan type (e.g., monthly/annual)
      • Subscription status and history
      • Limited billing details (e.g., last 4 digits of card, masked card type) as provided to us by our payment processors


      We do not store full card numbers or CVV codes on our own servers. These are handled by third-party payment processors such as Razorpay.

 

  • Content & usage data you input
    • Prompts you enter into the AI tools
    • Drafts, posts, captions, and other content you create or manage via the Platform
    • Social media profiles or pages you choose to connect
    • Scheduled posts, calendars, and configuration data

     

  • Support & communication
    • Messages you send us via email or support channels
    • Feedback you provide about the Platform
    • Any attachments you may send (e.g., screenshots)

3.2 Information collected automatically

When you use Socioo.ai, we may automatically collect certain technical information, such as:

    • Log and device data
      • IP address
      • Browser type and version
      • Device type and operating system
      • Language and time zone settings
      • Dates and times of access
      • Pages and features you use within the Platform
      • Error logs and diagnostic information

 

  • Usage and analytics data
    • Features you interact with (e.g., AI generation, scheduling, analytics views)
    • Actions performed in the Platform (e.g., created drafts, scheduled posts, connection to platforms)
    • Aggregated statistics about how users generally use the Platform

We use this information to operate, maintain, and improve our services, to troubleshoot issues, and to understand feature usage patterns.

3.3 Information from third parties

We may receive limited information from:

  • Payment processors (e.g., Razorpay, and any other processors we may add in the future)
    • Payment status (successful/failed)
    • Limited card details in masked form
    • Transaction IDs and timestamps

     

  • Social media platforms you connect
    Depending on the permissions you grant and the APIs of each platform, we may receive:
    • Your connected account ID or page ID
    • Basic profile or page information (e.g., name, username, page name)
    • Permissions status (e.g., whether we can publish content on your behalf)
    • Analytics or metrics related to your posts (if enabled and supported)

We only access and process data from third-party platforms as necessary to provide the services you have requested (e.g., scheduling posts, pulling metrics), in line with the permissions you grant.

 

4. How We Use Your Information

We use the information we collect for the following purposes:

4.1 To provide and operate the Platform

  • To create and manage your account
  • To provide AI-powered content generation and scheduling functionalities
  • To connect with your chosen social media platforms and publish content at your direction
  • To maintain and improve core features and workflows

4.2 To process payments and manage subscriptions

  • To process Subscription payments and renewals via third-party payment processors (currently including Razorpay)
  • To manage your billing history, refunds (where applicable), and subscription status
  • To prevent fraudulent transactions and misuse of payment systems

4.3 To improve and secure our services

  • To monitor performance, fix bugs, and troubleshoot issues
  • To analyze usage patterns in an aggregated way so we can refine features, user experience, and reliability
  • To protect the Platform from abuse, attacks, or unauthorized access

4.4 To communicate with you

  • To send important service-related messages (e.g., account changes, billing notices, security alerts)
  • To respond to your support requests and questions
  • To send you information about updates, new features, or offers (you can usually opt out of non-essential marketing emails)

4.5 To comply with legal obligations

  • To comply with applicable laws and regulations
  • To respond to lawful requests from authorities, where required
  • To enforce our Terms & Conditions and Refund & Cancellation Policy

 

5. AI-Generated Content & Training

5.1 AI-generated content

Socioo.ai provides AI-powered tools to help you generate and manage content. When you use these tools, we process:

  • Your input prompts,
  • Related configuration settings (e.g., tone, length, platform selection), and
  • The output content generated for you (AI-generated drafts and posts).

5.2 No training on your content

We do not use your prompts, uploads, or AI-generated content to train or improve any generalized AI models in a way that would expose your specific content to other users.

We may, however, use aggregated and anonymized statistics (e.g., how often a feature is used, generic error rates) to understand how the Platform is used and to improve performance and reliability.

You remain responsible for reviewing, editing, and approving any AI-generated content before publishing or relying on it.

 

6. Legal Bases (Where Applicable)

We operate from India and serve users globally. Where data protection laws (such as GDPR in the EEA/UK) apply, we may rely on one or more of the following legal bases for processing your personal data:

  • Performance of a contract – To provide and manage your account and Subscription.
  • Legitimate interests – To improve and secure our services, prevent fraud, and communicate with you about service-related matters.
  • Consent – For certain optional activities (e.g., marketing emails or specific permissions on third-party platforms), where required.
  • Compliance with legal obligations – To comply with applicable laws and respond to lawful requests.

 

7. How We Share Your Information

We do not sell your personal information to third parties.

We may share your information with:

7.1 Service providers (processors)

We work with trusted third-party service providers to help us deliver the Platform, such as:

  • Payment processors (currently including Razorpay, and others we may add in the future)
  • Infrastructure and hosting providers
  • Analytics and logging tools
  • Customer support tools

These providers only process your data on our behalf and under our instructions, and they are not permitted to use your data for their own unrelated purposes.

7.2 Social media platforms you connect

When you connect your social media accounts, we will, at your direction:

  • Publish content to those platforms on your behalf
  • Retrieve certain analytics or profile/page information, where you grant permission

These platforms handle your data in accordance with their own terms and privacy policies. We do not control their data practices.

7.3 Legal and compliance

We may disclose your information:

  • If required by law, court order, or governmental request;
  • To protect the rights, property, or safety of Socioo.ai, our users, or others;
  • To enforce our Terms & Conditions or other agreements.

7.4 Business transfers

If we are involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will take reasonable steps to ensure the confidentiality and protection of your personal data in such events.

 

8. Data Storage, Retention & Deletion

8.1 General retention

We retain your personal data for as long as necessary to:

  • Provide the Platform and services to you;
  • Comply with legal obligations;
  • Resolve disputes; and
  • Enforce our agreements.

For active accounts, we generally retain data for as long as your account remains active.

8.2 Trial accounts (no paid Subscription)

If you use Socioo.ai on a Trial and do not convert to a paid Subscription:

  • Your account and its content (posts, drafts, analytics) will be retained for up to 7 days after the Trial ends.
  • After this period, we may permanently delete your data.
  • You are responsible for exporting or backing up your content during the retention window.

8.3 Cancelled paid Subscriptions (monthly & annual)

If you cancel a paid Subscription:

  • Your account data (including posts, drafts, and analytics) will be retained for up to 21 days from the effective cancellation date.
  • After this period, we may permanently delete all associated data, with no option for recovery.
  • You are responsible for exporting or backing up your data within this retention period.

8.4 Termination for violations or security reasons

If we suspend or terminate your account due to:

  • Policy violations or illegal content;
  • Abusive behavior or security risks;

we may delete your data immediately when legally permissible, while retaining only such information as we reasonably require for legal, security, or compliance purposes.

8.5 Backups and residual copies

Some of your data may remain in backup or archival copies for a limited period, even after deletion from active systems. These backups are typically retained only for disaster recovery and security purposes and are not used for regular operations.

 

9. Data Security

We implement reasonable technical and organizational measures to help protect your information against unauthorized access, loss, misuse, or alteration.

These measures may include:

  • Encryption in transit (HTTPS)
  • Secure password hashing
  • Access controls and logging

However, no system is perfectly secure. We cannot guarantee absolute security of your data. You are responsible for:

  • Keeping your account credentials confidential;
  • Using strong passwords;
  • Logging out after using shared devices;
  • Contacting us promptly if you suspect unauthorized access to your account.

 

10. International Data Transfers

Our services may be provided using infrastructure located in different countries. This means your information may be processed and stored outside your country of residence.

Where required by law, we will take steps to ensure that international data transfers comply with applicable data protection requirements, for example by using appropriate contractual safeguards.

 

11. Your Rights & Choices

Depending on your location and applicable law, you may have certain rights regarding your personal data, including:

  • Access – Request a copy of the personal data we hold about you.
  • Correction – Ask us to correct inaccurate or incomplete information.
  • Deletion – Request deletion of your personal data, subject to legal and contractual limits.
  • Restriction – Ask us to restrict the processing of your data in certain circumstances.
  • Objection – Object to certain types of processing (e.g., direct marketing).
  • Data portability – Request a copy of your data in a structured, commonly used format (where applicable).

You can exercise some of these rights directly via the Platform (where available) or by contacting us at [email protected].

We may need to verify your identity before responding to your request. We will respond within a reasonable timeframe and in accordance with applicable law.

 

12. Cookies & Similar Technologies

Socioo.ai may use cookies and similar technologies (such as local storage or tracking pixels) to:

  • Maintain your session while logged in
  • Remember your preferences
  • Analyze usage patterns and improve the user experience

If we use cookies that are not strictly necessary for the operation of the Platform, we may provide information or consent mechanisms in line with applicable laws.

You may disable certain cookies through your browser settings, but this may affect the functionality of the Platform.

 

13. Communications & Marketing

We may send you:

  • Service-related communications (e.g., account or billing notifications, updates to terms, security alerts). You generally cannot opt out of these as they are necessary for the service.
  • Marketing or promotional emails about new features, offers, or content. You can opt out of marketing communications at any time by clicking the unsubscribe link in the email or by contacting us.

Even if you opt out of marketing messages, we may still send you non-marketing communications related to your account and use of the Platform.

 

14. Children’s Privacy

Socioo.ai is not intended for children under 18 years of age, and we do not knowingly collect personal data from anyone under 18.

If you believe that a child under 18 has provided us with personal data, please contact us at [email protected] so we can take appropriate steps to delete such information.

 

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do:

  • We will update the “Last updated” date at the top of this Policy.
  • In some cases, we may provide additional notice (e.g., via email or in-app) if the changes are significant.

By continuing to use Socioo.ai after the updated Policy becomes effective, you agree to be bound by the revised Policy. If you do not agree, you should stop using the Platform and request account closure.

 

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]